Terms of Service

1. Scope of Application

These Terms of Service govern the use of all tax-free services offered by DutyPointPro and describe the rights and obligations between clients and our premium tax-free service. By using our services, registering for consultations, or utilizing our tax-free expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our tax-free services requires prior consultation and written confirmation.
  2. Certain Exclusive or Ultimate Enterprise services may require the creation of a client profile and documentation of shopping preferences.
  3. Tax-free information, savings insights, and access permissions are strictly confidential and intended only for the client's personal use.
  4. The final decision on implementing tax-free strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The duration of services depends on the chosen tax-free services package and is specified in the respective service contract.
  2. Termination of Premium Tax-Free services is possible without contractual penalty up to 14 days after the initial consultation, provided no specific savings analysis work or tax-free coordination has taken place.
  3. For Exclusive Business and Ultimate Enterprise packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled tax-free sessions without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive tax-free services projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Canadian Dollars (CAD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Return Policy

  1. Since DutyPointPro offers professional tax-free services and not products, our return policy refers to service quality and fee structures. For clients who have booked our Premium Tax-Free package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to savings analysis, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet client expectations.
  2. For Exclusive Business and Ultimate Enterprise packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@dutypointpro.com and will be processed within 10 business days after approval.
  4. This return policy does not apply to third-party costs incurred during the tax-free services process (e.g., savings reports, special analyses), which are passed on to the client at actual cost.
  5. Return policy for specialized services: For services that include customized savings reports and specific consultation services, we offer a satisfaction guarantee. If you are not satisfied with the delivered tax-free materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory for both parties and help the highest quality in our tax-free services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire tax-free services process.
  2. Clients are expected to provide accurate information about their tax-free requirements, preferences, and shopping parameters.
  3. Timely feedback on tax-free strategies and recommendations is essential to help an efficient management process.
  4. DutyPointPro reserves the right to terminate services without refund if client behavior hinders the tax-free services process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the final responsibility for tax-free decisions lies with the client.
  2. Our service guarantees thorough savings knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized tax-free opportunities within a specific timeframe.
  3. Savings analyses and assessments are conducted with professional care but do not represent a guarantee for future shopping outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future savings developments.

8. Liability and Warranty

  1. DutyPointPro assumes no liability for damages arising from client decisions following our consultation services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or tax-free-related circumstances cannot be completely excluded.
  4. No warranty is given for the accuracy of savings assessments or shopping predictions, as retail markets are subject to changes.

9. Intellectual Property and Confidentiality

  1. All tax-free reports, savings analyses, and proprietary methodologies remain the intellectual property of DutyPointPro and may only be used by clients for shopping decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and shopping preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Canadian law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Canada.